Help center

We are here to help.

Questions about your portal, a visitor check-in, or a property setup? Reach our support team and we will help you get moving.

Email support

Send us the building name, your role, and a short description of what happened.

Include screenshots when possible, but never send passwords, one-time codes, or payment card details.

How do I get access to a building portal?

Your property owner or administrator creates your account and sends an invitation. Contact them first if you have not received one.

A visitor cannot check in. What should I do?

Confirm the visitor has the correct invitation or credential, then ask the receptionist or property administrator to review the live gate event.

How do I request account deletion?

Use the account deletion page to submit a request. We verify ownership and process eligible requests within 30 days.